Introduction
Welcome
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What you should know
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1. Troubleshoot Azure Active Directory Issues
Cloud troubleshooting
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User account issues
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Azure AD register versus join
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Azure AD join set-up issues
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Enrolling a new device into modern management
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Remote desktop connections to Azure AD connected devices
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Azure AD Enterprise State Roaming
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Troubleshooting groups
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Troubleshooting MFA
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User login issues
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Self-service password reset issues
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The automated troubleshooter
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2. Resolving Microsoft Intune Issues
Troubleshoot Microsoft Intune
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Troubleshoot Azure AD join and Intune enrollment
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Troubleshoot auto-enrollment issues
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Troubleshoot Intune licensing
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Managing Intune settings
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Device enrollment manager (DEM) provisioning issues
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Demo: Using device enrollment manager
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3. Device and Application Deployment Issues
Windows Autopilot deployment
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Windows Autopilot process
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Troubleshoot Windows Autopilot
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Advanced Windows Autopilot troubleshooting
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Troubleshoot Windows Autopilot deployment profiles
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4. Troubleshooting Device Security
Understanding BitLocker encryption
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Recovering BitLocker encrypted drives
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Using cloud-stored BitLocker recovery keys
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Demo: Retrieving a cloud-stored BitLocker recovery key
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BitLocker key management for enterprises
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Troubleshooting Windows Defender security
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5. Identifying and Resolving Windows Update for Business Issues
Understand Windows as a service
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Manage Windows Update for Business settings
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Troubleshoot Windows Update for Business
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Demo: Configure Windows 10 update rings using Intune
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Resolving Windows Update connectivity issues
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Troubleshooting delivery optimization
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Fine-tune delivery optimization
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6. Managing Windows 10 Compatibility Issues
Troubleshoot Windows upgrade issues
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Troubleshoot advanced Windows upgrade Issues
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Troubleshoot browser compatibility with Enterprise Mode
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Demo: Configure Enterprise Mode
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7. Resolving Office 365 Issues
Resolving cloud connectivity problems
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Managing bandwidth issues and bottlenecks
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Troubleshooting Office 365
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Using the Office 365 troubleshooter
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Troubleshooting Office 365 ProPlus issues
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Troubleshoot Known Folder Move to OneDrive
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Demo: Redirect Windows known folders to OneDrive
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8. Finding Help and Support
How to find support
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Service requests
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Service health and Service status
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Demo: Viewing Service health and Message center
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Viewing the future with the Microsoft Roadmap
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