Introduction
Artificial intelligence and its many uses
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What you should know
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1. IT Operations and AI
Introduction to ITOps
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ITOps challenges
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AI and ITOps
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ITOps use cases overview
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Setting up the exercise files
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2. Use Case 1: Root Cause Analysis
What is root cause analysis?
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Classification with deep learning
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Data for root cause analysis (RCA)
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Preprocessing RCA data
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Building a classification model with Keras
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Predicting root causes with Keras
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3. Use Case 2: Self-Help Service Desk
Automating helpdesk functions
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Latent semantic analysis (LSA) and latent semantic indexing (LSI)
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Data for the help desk
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Building a document vector
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Creating the LSI model
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Recommending FAQs
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4. Use Case 3: Service Load Forecasting
Time series forecasting
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Recurrent neural network (RNN) and long short-term memory (LSTM)
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Preparing sequence data
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Building an LSTM model with Keras
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Testing the time series model
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Forecasting future service loads with Keras
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5. Other ITOps Use Cases
Anomaly detection
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Predicting alerting
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Incident categorization
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Spam filtering
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Network traffic analysis
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6. Generative AI for ITOps
Generative AI review
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Text generation with LLMs
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Log data extraction
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Incident summarization
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Documentation self-help chatbot
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Code generation for scripts
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Code generation example
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7. ITOps Best Practices
Model development best practices
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Using machine learning platforms
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Model serving best practices
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Security and privacy best practices
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Ex_Files_Applied_AI_IT_Ops_2024.zip
(414 KB)