Introduction
Effectively transition into leadership
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1. First Things to Know
Supervision is a relationship
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The relationship is vital
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Coach them up and out
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Am I a manager or a leader?
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2. Key Challenges for New Supervisors
From contributor to manager
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You are a boundary spanner
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Do I really belong here?
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Hardball vs. softball
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3. Sources of Power and Leadership
The power of the role
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Personal power
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Allow for more leaders
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Influence techniques that work
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4. Setting Yourself Up for Success
Watch before jumping in
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Do your research before making changes
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Take a solution-oriented perspective
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Identify and remove roadblocks
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Using emotional intelligence
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Using motivation
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5. Key Interactive Skills for Supervisors
Benefits and barriers to listening
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Listening behaviors
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Timeliness and frequency of feedback
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Giving feedback with specificity and utility
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Performance-based feedback
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Feedback best practices
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Being a delegation master
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Conclusion
Taking action to becoming a great manager
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