Introduction
Mastering the art of feedback
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1. What Exactly Is Feedback?
What constitutes feedback?
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What is effective feedback?
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Why is feedback so important?
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Why is feedback so difficult?
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Informal vs. formal feedback
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2. The Brain Science of Feedback
Getting to know the primitive brain
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How brains learn
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Wired to connect
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3. Communication Patterns
What are communication patterns?
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To excel, you must know your patterns
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To excel, you must know others' patterns
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4. Addressing Bias in Feedback
Addressing common biases
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Giving feedback up, down, and across
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Giving feedback cross-culturally
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5. Building Strong Foundations
Establishing solid relationships
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Three pillars of emotional intelligence
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Being a fierce advocate
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Building up trust
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A strong sense of integrity
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6. Giving Feedback
Do the prep work
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How to structure the conversation
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Follow-up and action plans
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7. Receiving Feedback
The feedback decision tree
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Give them a hand
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Acknowledge understanding
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Conclusion
The future of feedback
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Ex_Files_Leadership_through_Feedback.zip
(953 KB)