Introduction
A few words about the course
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1. Fundamental Concepts of Assertiveness
Speech, eye contact, and body language
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Being succinct and getting to the point
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Assertive information and invitations
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Standing out from the crowd
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Being assertive with authority figures
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Being assertive in groups
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2. Assertive Habits and Traits
The importance of saying no
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Ask questions to be present
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Build the habit of sharing your opinions
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Become comfortable asking for what you want
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How to assertively get help and support
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Your no doesn't owe an explanation
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Become an assertive decision-maker
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Setting and enforcing your boundaries
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Proactive communication gets you better results
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Conclusion
Action steps to take to practice these skills in the real world
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