Introduction
A few words about the course
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1. Communication Techniques
How to listen during disagreements
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Verbal framing creates the conversations you want
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The sum-up technique that gets conversations back on track
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"I" statements
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The three strategic types of pauses
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Pacing and leading makes you more convincing
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2. Dealing with Difficult People and Disagreements
How to be a broken record to deal with pushy people
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The fogging technique helps you deal with critical or aggressive people
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How to speak up when you're interrupted
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How and when it benefits you to ignore interruptions
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3. Reaching Your Ideal Solution
Stay solution-focused
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The secret to winning compromises
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Create an informal contract
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Conclusion
Action steps to take to practice these skills in the real-world
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