Introduction
A few words about me and the course
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1. Fundamental Communication Skills
Intentions
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First impressions
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Subcommunication
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Social presence and body language
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Eye contact
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2. Conversational Techniques
Social warm-ups
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Conversation starters
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The three ingredients of successful conversations: Rapport, tension, escalation
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Active listening
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Talking about what interests you
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The genuine interest technique
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Playfulness
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Qualifiers
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Escalation
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How to identify which techniques to use
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Conclusion
Action steps to take to practice these skills in the real world
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