Introduction
Managing change
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Why managers need change capability skills
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1. Skills and Responsibilities
Influencing and engagement skills for change managers
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Change managers skills for change projects
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Leadership principles for effective change delivery
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Adapting leadership styles when delivering change
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Creative thinking skills for change managers
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2. Planning Change
Effect of the learning dip when delivering change
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Assessing learning needs for change projects
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Planning business continuity during change
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3. Managing Emotional Response
Managing resistance in change projects
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Dealing with conflict when delivering change
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Providing emotional support during change projects
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Motivating people during change projects
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4. Performance Management
Managing benefits realization for change projects
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Reinforcing and embedding changes
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Supporting transition of change projects
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Providing support for change managers
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Conclusion
What's next
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Ex_Files_Building_Change_Capability_Managers.zip
(23 KB)