Introduction
Measuring your market effectively
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What you should know
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1. Defining Marketing Metrics
Why measuring marketing performance is important
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Understanding types of marketing metrics
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Selecting the right marketing metrics
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2. Understanding How Metrics Work
Measuring share of market
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Measuring customer profitability
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Measuring product and service performance
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Measuring channel performance
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Measuring pricing performance
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Measuring customer lifetime value (CLV)
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Measuring communications performance
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3. Launching Your Metrics Dashboard
Using your metrics dashboard
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Communicating dashboard results
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Key performance indicators (KPIs)
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Conclusion
Next steps: Measuring you, the CMO
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