Introduction
Welcome
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What you should know about the course
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Define internal customer service
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1. Build Positive Workplace Relationships
Identify key customer relationships
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Develop strong workplace relationships
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Communicate responsively
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Work with difficult coworkers
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2. Exceed Expectations
Define outstanding service
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Active listening techniques
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Manage expectations
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Go the extra mile
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3. Solve Problems
Take ownership of problems
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Anticipate problems
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Defuse angry customers
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Anchor your workplace attitude
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Ex_Files_CS_Internal_Customers.zip
(630 KB)