Introduction
Getting started
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1. Myths about Company Culture
What company culture is
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What company culture isn't
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The importance of employee engagement
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Unlocking the door
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2. Measuring Employee Engagement
The climate survey
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Building the climate survey
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Administering the climate survey
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Collecting responses
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What to look for
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3. Communicating Results
Making a plan
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Determine initiatives
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Sharing the results
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Communicating your plan
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4. The First Ninety Days
Meet deadlines
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A communication pulse
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Adding employee engagement as a KPI
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Be water
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5. The Next Ninety Days
Remeasure quarterly
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Refine initiatives
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Keep going
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Conclusion
Happy employees means happy customers
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