Introduction
Driving digital transformation with AI
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What you need to know
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1. Understanding AI-Driven Digital Transformation
Traditional vs. contemporary digital transformation
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Business problems solved with digital transformation
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Problems solved with digital technology
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What is gained from digital transformation
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2. Understanding Customer-Centricity
The importance of customer-centric relationships
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Designing customer-centric applications
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Mapping out customer journeys and channels
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3. Generative AI in Digital Transformations
How generative AI can help plan a digital transformation
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How generative AI can help build digital solutions
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How generative AI can improve customer-centricity
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4. Predictive AI in Digital Transformations
How predictive AI can help steer a digital transformation
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How predictive AI can help optimize a digital business
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How predictive AI can improve customer-centricity
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5. Risks and Challenges of AI in Digital Transformations
Coping with flawed data and data bias
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Preparing for AI-driven cyber threats and quantum computers
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Recognizing the misuse of AI technology
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Avoiding the premature use of AI in automation
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Conclusion
Continue your journey of contemporary digital transformation
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