Introduction
The importance of empathy
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1. Defining Empathy
Empathy and emotional intelligence
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Types of empathy
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Benefits of empathy
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2. Overcoming Challenges to Empathy
Personal bias and empathy
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The opposite of empathy
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Silence self-doubt to embrace empathy
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3. Developing Empathy
Empathy starts with you
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Perspective: A lens for empathy
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Communicating empathy
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4. Working with Empathy
Empathy blind spots
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Empathy and your career
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Manage empathy fatigue
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Conclusion
Practice empathy every day
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Ex_Files_Empathy_at_Work.zip
(40 KB)