Introduction
Welcome
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The bureaucracy paradox
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The bureaucracy problem
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1. Understanding the Threat of Organizational Bureaucracy
Bureaucracy is everywhere
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Bureaucracy is expensive
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Bureaucracy is disabling
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2. How to Begin to Move to Positive Change
Get angry
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Build a posse
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Arm yourself with data
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Find those who have fought and won
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How to approach your hack
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3. Create a Management Hack
Tactics for coming up with your hack
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Change in action: Microsoft
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Change in action: The National Health Service (NHS)
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Envisioning success
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Ex_Files_Gary_Hamel.zip
(16 KB)