Introduction
The importance of performance
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1. Understanding Performance
Environmental impact
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Performance and potential
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Defining poor performance
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2. All Workers Are Not Created Equal
Creating value
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Assessing reality
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3. Understanding Your Team
Employee engagement
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Understanding morale
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Cultural impact
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4. Taking Action
The three Ts
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Confronting poor performers
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Making a transfer
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Creating a performance plan
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Considering termination
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Moving forward
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Conclusion
Thanks for joining
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