Introduction
Coach your inside sales team to maximum capacity
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1. The Four Zones That Determine How People Listen and Learn
The four zones that determine how people listen and learn
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The dead zone: They’ve stopped caring
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The comfort zone: They’re complacent
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The panic zone: They’re frantic
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The stretch zone: They’re spirited
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The four zones in action
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2. Skill Ranking Your Teams
Skills ranking criteria: Raising the bar with your team
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3. Coaching Strategies for Common Inside Sales Personas
Meet your team
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Motivating the rep who avoids proactive prospecting by phone
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Motivating the rep who makes unrealistic promises
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Motivating the rep who is stuck in the reactive zone
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Motivating the rep who demands special treatment
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Motivating the rep who struggles with time management
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Motivating the rep who needs to set boundaries
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Motivating the resistant rep who believes they know it all
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Managing the rep who gossips too much
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Managing the rep who chases quantity over quality
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Managing the rep who is too needy
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Conclusion
Coaching towards results
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Ex_Files_Inside_Sales_Managing_Sales_Rep_Personas.zip
(35 KB)