Introduction
Introduction to Captain Sandy Yawn
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1. Being a Captain
My story
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Qualities of a captain: "Assistance Not Resistance"
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2. Hiring and Managing Your Team
Essentials in an employee: The right attitude
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Teachable moments: Fired and rehired three times!
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Teachable moments: Customer service matters
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Teachable moments: Willingness and attitude
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Delegating: Letting go and trusting
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Winning mindset: Bring in the fun factor
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Tip sheet: Keep a Winning Mindset! (Downloadable PDF)
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3. Laying down the Ground Rules
Inheriting your team
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Meeting management
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No tolerance versus teachable moments
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4. Drama at High Seas: Problem-Solving and Maintaining the Calm
Fire at the Red Sea: Identifying the problems
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Fire at the Red Sea: Finding the solutions
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Managing stress and delegating
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Problem solving
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5. Navigating the Client
When the client Is difficult, have the courage to have the conversation
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Setting expectations of your team
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Navigating your client: Communication is key
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Daily practices to ignite positive attitudes
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6. Favorite Destinations
Travel advice and chartering
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7. Grounding: Bringing Your Sea Legs Back to Shore
Ways to plug in after a big job
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Aspirations to legacy
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Finding balance, regardless of your career
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I am Captain Sandy; who are you?
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8. Giving Back: "Each One, Teach One”
"Each One, Teach One"
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Flexibility and following your passion
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Epilogue
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Ex_Files_Leading_with_Fearless_Mindfulness.zip
(115 KB)