Introduction
                                    
                                        Use Dynamics 365 for end-to-end business management
                                            
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                                        What you need for this course
                                            
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                                1. Dynamics 365 Data and Processes
                                    
                                        Dynamics 365: The basics
                                            
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                                        Records: The basics
                                            
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                                        Dynamics 365 user interface
                                            
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                                        Sales record types: The basics
                                            
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                                        Business processes: The basics
                                            
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                                2. Get Started
                                    
                                        Log into Dynamics 365
                                            
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                                        Getting around in Dynamics 365
                                            
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                                        Use search to locate a record
                                            
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                                        Lists: View, sort, filter, set default view
                                            
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                                        Create a new record
                                            
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                                3. My Work: Dashboards and Activities
                                    
                                        Dashboards: The basics
                                            
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                                        Drill down in a chart segment
                                            
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                                        Drill down in a Power BI dashboard
                                            
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                                        Follow and pin records
                                            
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                                        Create an activity
                                            
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                                        Complete, cancel, or delete an activity
                                            
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                                        Create and edit appointments
                                            
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                                4. Qualify a Lead
                                    
                                        Create a lead
                                            
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                                        Edit a lead
                                            
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                                        Assign and share leads
                                            
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                                        Qualify a lead
                                            
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                                        Disqualify a lead
                                            
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                                5. Work on an Opportunity
                                    
                                        View and create opportunities
                                            
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                                        Convert an activity to an opportunity
                                            
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                                        Develop an opportunity
                                            
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                                        Work on the proposal
                                            
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                                        Create a quote
                                            
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                                        Print or summarize an opportunity
                                            
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                                        Complete the closing stage
                                            
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                                        Close orders and mark as won or lost
                                            
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