Introduction
Use Dynamics 365 for end-to-end business management
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What you need for this course
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1. Dynamics 365 Data and Processes
Dynamics 365: The basics
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Records: The basics
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Dynamics 365 user interface
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Sales record types: The basics
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Business processes: The basics
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2. Get Started
Log into Dynamics 365
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Getting around in Dynamics 365
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Use search to locate a record
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Lists: View, sort, filter, set default view
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Create a new record
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3. My Work: Dashboards and Activities
Dashboards: The basics
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Drill down in a chart segment
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Drill down in a Power BI dashboard
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Follow and pin records
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Create an activity
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Complete, cancel, or delete an activity
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Create and edit appointments
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4. Qualify a Lead
Create a lead
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Edit a lead
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Assign and share leads
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Qualify a lead
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Disqualify a lead
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5. Work on an Opportunity
View and create opportunities
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Convert an activity to an opportunity
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Develop an opportunity
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Work on the proposal
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Create a quote
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Print or summarize an opportunity
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Complete the closing stage
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Close orders and mark as won or lost
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