Introduction
Managing a CRM for your company
()
1. Getting Prepared
How to obtain help
()
Clouds
()
Editions
()
Planning the transition
()
Getting registered
()
Learning the setup platform
()
Discovering AppExchange
()
Chatter
()
2. Users and Data Visibility
Understanding data visibility
()
User admin
()
Role hierarchy
()
Sharing rules
()
Profiles
()
Permission sets
()
Restricting logins
()
Handling login challenges
()
Object access
()
Record access
()
Field-level security
()
3. Working with Salesforce
Leads
()
Web-to-Lead
()
Accounts and Contacts
()
Views
()
Working with groups and Chatter
()
Calendars
()
Cases
()
Opportunities
()
Campaigns
()
Email templates
()
Teamwork using queues
()
Set up assignment rules (leads and cases)
()
Set up escalation rules (cases)
()
Setting up My Domain
()
4. Customizing, Branding, and Social
Working with regional settings
()
Standard and custom fields
()
Set up object relationships (lookup and master-detail)
()
Schema Builder
()
Customize record and home pages
()
Search and search layouts
()
Custom buttons and links
()
Customizing sales paths
()
Customizing opportunity stages
()
Apps and branding for business needs
()
Mobile configuration and branding
()
5. Reporting
Building reports
()
Filtering within reports
()
Sharing reports
()
Dashboard building
()
6. Data Management
Importing
()
Updating records
()
Mass transfer
()
Mass delete
()
Backup
()
7. Data Security
Health check
()
Sessions
()
Network access
()
Password policies
()
Handling former users
()
Glossary_LearningSalesforceAdmin.zip
(100 KB)