Introduction
The promise of lifecycle marketing
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1. Getting Started with Lifecycle Marketing
What is lifecycle marketing?
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What problem do you solve for customers?
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Establish a lifecycle baseline
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2. Understanding Lifecycle Thinking
Begin with your customer goal in mind
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The customer journey as behavior
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3. The Marketing Hourglass Method
The marketing hourglass framework
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The marketing hourglass as a marketing strategy
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The marketing hourglass as a campaign
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The marketing hourglass as a product or service launch
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The marketing hourglass as an internal initiative
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4. Designing Your Lifecycle Hourglass
Map the journey touch points
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Set goals for the journey
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Reverse engineer your marketing hourglass
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Engage your team in the journey
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5. Stages of the Lifecycle
Overview of the lifecycle stages
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Which team is responsible for which customer behaviors?
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Use content to guide your journey
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6. Building Your Lifecycle Hourglass
Fill the marketing hourglass
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Customer experience in the first 90 days
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Retention is the key to momentum
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Get customers to reenter the journey
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The CRM connection
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Use the 80/20 rule to fuel profitability
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Conclusion
Optimize the customer journey
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