1. Understanding Marketing Personalization
Differentiating personalization
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Determining when to use personalization
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Identifying marketing personalization mistakes
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2. Preparing Your Personalization Infrastructure
Laying your personalization foundation
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Integrating personalization platforms
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Building an expert optimization team
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Using a structured optimization process
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3. Identifying Personalization Opportunities
Personalizing with existing targets
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Finding new opportunities within your data
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Using self-identified personalization data
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Using deductive personalization data
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Using inductive personalization data
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4. Prioritizing Personalization Opportunities
Prioritizing personalization hypotheses with PIE
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Creating your personalization PIE table
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Validating for growth and insights
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