1. An Introduction to Targeting
The importance of knowing your customer
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Types of customers
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The benefits of targeting
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2. Target B2C Audiences
The B2C customer
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B2C customer characteristics
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Factors that influence the B2C customer
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How to reach your B2C customer
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3. Target B2B Audiences
The B2B customer
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B2B customer characteristics
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Factors that influence the B2B customer
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How to reach your B2B customers
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4. Buyer Personas
What is a buyer persona?
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How to create a buyer persona
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Buyer persona examples
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How to use buyer personas in your marketing
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