1. The Consumer in the Marketplace
Why study consumer behavior
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How to study consumer behavior
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Consumer well-being
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2. Internal Influences on Consumer Behavior
Colors, shapes, and sounds: How our brain makes sense of it all
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Marketing applications of learning processes
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Motivation: Why do people want stuff?
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The self: Are people what they buy?
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Personality and brand image
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Lifestyle and values
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Attitudes
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Decision making
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3. External Influences on Consumer Behavior
B2B and families: Decision making in groups
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The purchase situation: Retailing as theater
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Word-of-mouth and opinion leadership
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Subcultures
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Culture
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The fashion system: How ideas spread through the market
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4. Influencing Consumer Behavior
The role emotion plays in purchase decisions
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Persuasive communications
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From inertia to cult brand: How product involvement influences marketing strategies
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