Introduction
Forget what you know about consumer behavior
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1. Postmodernism and the End of Marketing Categories
Meet the postmodern consumer
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Consumers buy horizontally
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From market segmentation to markets of one
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2. Why You Should Forget the Fundamental Marketing Dichotomies
Meet today's consumer: The new chameleon
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Today's consumers don't distinguish between young vs. old
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Today's consumers don't distinguish between male vs. female
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Today's consumers don't distinguish between me vs. we
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Today's consumers don't distinguish between offline vs. online
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Today's consumers don't distinguish between sellers vs. buyers
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Today's consumers don't distinguish between self vs. possessions
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Today's consumers don't distinguish between reality vs. fantasy
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Today's consumers don't distinguish between humans vs. computers
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Today's consumers don't distinguish between work vs. play
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3. Earthshaking Trends in Consumer Behavior
Consumers are eager for diversity
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Consumers are eager for personalization
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Consumers are eager for simplification
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Consumers are eager for sustainability
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Conclusion
Connecting with the postmodern consumer
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