Introduction
Leading through listening
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1. How Listening Affects Success
Improved understanding of others
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Improved employee engagement
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Improved opportunities for agreement
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Improved commitment
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2. Overcoming Barriers to Effective Listening
Environmental barriers to listening
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Deciphering confusing messages
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Excel by overcoming your biases
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Emotional reactivity
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Differing listening styles
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3. Putting an End to Poor Listening Habits
Quit pseudo-listening
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Monopolizing listening
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The listening traps
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4. How to Actively Listen
Be present and set the stage
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Use your nonverbal cues
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Excel by asking questions
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Summarize and paraphrase
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Pay attention to time and place
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Closing the conversation
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Conclusion
Your next steps
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