Introduction
Introducing tips for becoming a better manager
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1. Leveraging Assertiveness
Introduction
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Assertiveness benefits
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Using life scripts
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Using self-talk
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Understanding rights
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Understanding responsibility
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Taking responsibility for mistakes
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Being self-aware
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Facing aggression
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Taking criticism
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Giving criticism
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Using the right words
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It's never too late to go back
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2. Time Management for Managers
Your life is time
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Foundations of effective time management
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Setting effective goals
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Personality barriers to effective time usage
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Using a master list
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Wisely prioritizing
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Saying no effectively
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Negotiating
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Managing email
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Dealing with procrastination
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Using a jobs list
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Using a work diary
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3. Project Management
Introduction
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Define your project
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List tasks
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Estimating time and costs
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Finding the critical path
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Troubleshooting the plan
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Using a Gantt chart
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Calculating resources
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Assessing risks
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Monitoring progress
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Monitoring cumulative cost
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Adjusting your plan
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Reviewing after completion
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4. Sales
Introduction
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Listening and asking questions
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Offering compliments
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The four types of customers
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Identifying needs
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Prescribing solutions
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Handling objections
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Planning for a meeting
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The feel, felt, found tool
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Closing the sale
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Closing the sale later
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After the sale
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Efficiency systems
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5. Leadership
Introduction
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Achieving a vision
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Vision, systems, and people
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Motivating your team
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Communicating effectively
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Managing different team types
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Being fair
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Effective weekly meetings
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Effective delegation
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Understanding your leadership style
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Determining freedom
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Being decisive
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Leading by example
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6. Negotiating
Introduction
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Introduction
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Learning to ask
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Acting as if it's a game
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Creating win-win situations
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Setting your limit
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Understanding their weaknesses
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Setting an opening offer
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Trading
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Going beyond small steps
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Going beyond splitting the difference
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Avoiding the nibble
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The flinch
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The vice
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7. Presentations
Introduction
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Determining your main message
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Planning the timing
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Having a backup plan
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Gaining confidence
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Getting off to a great start
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Presenting the agenda
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Interacting with your audience
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Effectively using visuals
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Using notes
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Overcoming problems
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Finishing strong
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Keeping it simple
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