Introduction
Does your team have too much conflict or not enough?
()
1. Understanding Your Role in Supporting Healthy Conflict
The normal, inevitable tensions on a team
()
Common sources of team conflict
()
2. Laying the Groundwork for Healthy Conflict
Understanding conflict styles
()
Setting norms
()
Avoiding unnecessary conflict
()
Managing your own response
()
3. Coaching Your Team through Conflict
Deciding whether to get involved
()
A four-step tool to coaching conflict: Part 1
()
A four-step tool to coaching conflict: Part 2
()
Keeping the conversation collaborative, not combative
()
4. Follow-up after a Conflict
Encouraging the team to repair relationships
()
Preempting future conflicts
()
Creating psychological safety on your team
()
Conclusion
Managing conflict well is key to team effectiveness
()