Introduction
Lean and communication
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1. Communication Meets Lean
The invisible player that affects all business
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How lean can help you improve communication
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2. Lean Communication Basics
Getting it right the first time
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Mapping an invisible process
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Root cause analysis in miscommunication
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Using PDCA to improve communication
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3. Lean Communication Methodologies
Communication in a value stream
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Three sources of waste: Muri, mura, and muda
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Hidden sources of waste in communication
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Work instructions
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Using Jidoka and the Andon in communication
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4. Lean Communication: Additional Considerations
Lean literature that mentions communication
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Communicating vertically and horizontally
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Lean daily management and communication
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Conclusion
Communication is everyone’s responsibility
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Ex_Files_Improve_Communication_Using_Lean_Thinking.zip
(120 KB)