Introduction
Welcome
()
What is Dynamics 365?
()
Setting you up for success in D365
()
1. Getting to Know Dynamics 365
Log into Dynamics 365
()
Quick tour of Dynamics 365
()
Navigating in Dynamics 365
()
D365 records: The basics
()
Sales record types: The basics
()
Business processes: The basics
()
2. Managing Your Work in Dynamics 365
Working with dashboards
()
Drill down into a chart
()
Working with Lists
()
Follow and pin records
()
3. Getting Started with Customer Relationships in D365
The relationship management process
()
Create and manage an account
()
Create and manage a contact
()
Create and manage an activity
()
Create and edit an appointment
()
4. Working with Leads in D365
Create and Edit a Lead
()
Qualify a Lead
()
Disqualify a Lead
()
5. Managing Your Opportunities in Dynamics 365
View and create opportunities
()
Convert an activity to an opportunity
()
Develop an opportunity
()
Work on the proposal
()
Create a quote
()
Print or summarize an opportunity
()
Complete the closing stage
()
Close orders and mark as won or lost
()
Conclusion
Continue your learning
()