Introduction
The importance of saying no
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1. Build Confidence to Say No
Overcome mental blocks
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Deciding what to say no to
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Visualize a successful outcome
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Managing guilt when saying no
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2. Deliver Your No Clearly and Effectively
Be assertive when saying no
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Provide context when saying no
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Propose an alternative when saying no
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3. Manage Pushback
Manage your emotions
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Diffuse tension with active listening
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De-escalate aggressive responses
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4. Saying No in Special Circumstances
Saying no to your boss
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Saying no to teammates and colleagues
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Saying no to a job offer
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Saying no after saying yes
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Ex_Files_Learning_to_Say_No.zip
(124 KB)