Introduction
Transition into customer success roles
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1. Pivot into Customer Success: The Skills
Explore the customer success mindset
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Explore the customer success skill set
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Explore the customer success tool set
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Bring customer success skills together
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2. Get Hired for a Customer Success Role: Your Resume
Identify your experience gaps
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Land a customer success role: Strengthen your profile
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Connect your strengths and story to customer success skills
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3. Get Hired for a Customer Success Role: The Interview
Win over HR when pivoting into a new role
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Network your way to an interview inside your company
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Network your way to an interview outside your company
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Network your way to an interview across geographies
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Excel in the customer success interview
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Conclusion
Hone your customer success skills: Your first 90 days
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Ex_Files_Customer_Success_Career.zip
(39 KB)