Introduction
Turn communication differences into an advantage
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Learn four types of communication styles
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Recognize what influences your communication style
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Determine your communication style
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1. Navigating Common Communication Challenges
Communicating when someone dominates discussions
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Communicating when someone criticizes ideas
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Communicating when someone avoids conflict
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Communicating when someone is vague or unclear
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Communicating when someone micromanages
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Communicating when someone is inconsistent
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Communicating when someone is defensive or resistant
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2. Building Trust and Rapport across Communication Styles
Influencing the commander communication style
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Engaging the cheerleader communication style
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Connecting with the caretaker communication style
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Convincing the controller communication style
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Conclusion
Flexibility is key
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Ex_Files_Communication_Challenges.zip
(45 KB)