Introduction
The inconvenient truths of working with difficult people
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1. Understanding Difficult People
Distinguish the behavior from the person
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Understand levels of difficult behavior
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Are you the difficult person?
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2. Types of Difficult Behavior and How to Respond
Responding to bad habits at work
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Responding to mental health struggles
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Responding to absent behavior
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Responding to negative behavior
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Responding to controlling or competitive behavior
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Responding to passive-aggressive behavior
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Responding to narcissistic behavior
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Responding to aggressive behavior
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3. When the Difficult Person Is Your Boss
When the difficult person is your boss
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Dealing with micromanaging behavior
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4. Things to Remember When Responding to Difficult Behavior
Preventing difficult behavior
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Tips for confronting difficult behavior
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Using a flowchart to decide how to respond
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Conclusion
Why did you take this course?
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Ex_Files_Working_with_Difficult_People.zip
(69 KB)