Introduction
Welcome
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What you need to know
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1. Getting Started with Salesforce for Small Business
Why you need Salesforce for your small business
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Understanding the core object relationships
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Creating a Salesforce CRM account
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Learning the Salesforce CRM interface
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Customizing your account settings
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Customizing your organization settings
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Adding team members
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2. Accounts and Contacts
Creating contacts
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Creating accounts
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Connecting contacts and accounts
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Editing contact profiles
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Editing account profiles
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Emailing contacts from Salesforce
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3. Lists and Views
Creating new lists
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Customizing lists
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Editing list fields
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Creating new list fields
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Exploring the stream view
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4. Tasks and Workflows
Using status to manage your pipeline
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Logging events
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Creating a follow-up task
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Scheduling a meeting on the calendar
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5. Filters and Reports
Creating grid view filters
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Creating stream view filters
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Running reports
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