Introduction
Welcome to this course
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1. The Brand Choice: Umbrella or Distinct
The brand as a strategic unit of analysis
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Umbrella versus distinct branding
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2. The Customer Choice: Acquire or Retain
Defining a customer
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Customer loyalty
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Customer acquisition
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Customer retention
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Balancing acquisition and retention goals
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3. Business Category
How to define your category
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Leadership and earn-share strategies
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4. Four Ways to Go to Market
Acquisition leadership strategy
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Retention leadership strategy
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Retention earn-share strategy
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Acquisition earn-share strategy
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5. How to Change Customer Beliefs
Understanding customer needs in your category
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Selecting a core or dynamic belief for your brand
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Deciding whether to change importance or perception
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Developing an impactful value proposition
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6. Changing Customer Behaviors
Aligning execution to customer behaviors
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Product and service alignment
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Pricing alignment
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Channel distribution alignment
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Communications alignment
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7. Benchmarks
Strategy integrated marketing metrics
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Glossary_Building_Winning_Ent_Marketing_Strategy.zip
(100 KB)