Introduction
Great leaders lead change
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1. Sometimes Things Change
Evolution vs. revolution
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Four types of change
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What you can change
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When you should, and shouldn't change
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Everyone has a role to play
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2. Steps to Effective Change
Assess and identify gaps
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Identify your stakeholders
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Build a coalition
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Build the plan
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Communicate just enough
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Implementation and learning
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Assessing success and building culture
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3. Reactions to Change and Overcoming Them
Stages of reactions
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Acceptance or ambivalence to change
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Denying change
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Resisting change
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Overcoming active or passive resistance
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Conclusion
Make your next change be lasting change
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