Introduction
Leveling up with ServiceNow
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What you need to know
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1. Where Does Work Come From?
Tasks in ServiceNow
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Incidents: Submitter and fulfiller
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An order fulfillment request
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2. The Navigator
What do I see?
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Applications and modules
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Creating and sharing favorites
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User interface: Presentation
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User interface: Performance
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User interface: Notification
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3. Lists and Getting Organized
Viewing data
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Data and column management
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Breadcrumbs
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Building filters
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Sharing filters
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Personalizing lists
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Changing fields in a list view
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4. Data Output
Getting data out
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Exporting records from a list view
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Creating your own reports
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5. My Work
Working tasks
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How can I find my work?
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Working against the clock
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Conclusion
Continuing your journey with ServiceNow
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