1. Understanding Assertiveness
Discovering why assertion doesn't come naturally
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Understanding your rights and responsibilities
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Identifying your current mindset
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Avoiding the passive-aggressive trap
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Changing your inner dialogue
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Reducing your negative emotions
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2. Responding to Challenges
Handling everyday put-downs
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Fogging
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Viewing the interaction with detachment
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Learning to disagree by questioning
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Highlighting their unspoken signals (body language)
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Commenting on the process
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Escalating from the one-off to the habit
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Using the 'broken record' technique
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Planning a second meeting
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Knowing the most effective words to use
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Conclusion
Wrapping up
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Ex_Files_Assertive.zip
(142 KB)