1. How to Identify and Understand Difficult People
                                    
                                        Is it you?
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Three levels of a difficult person
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Incompetence in more detail
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Aggressive and passive behaviours
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Control dramas
                                            
                                                ()
                                            
                                            
                                    
                             
                            
                                2. Tactics and Techniques
                                    
                                        The only two options
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        The second option: Changing them
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Dealing with aggressive people
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Handling passive-aggressive people
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Negative people
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Procrastinators
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Understanding games players
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Games players: What can be done
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Selfish people
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Childish people
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        People with bad habits
                                            
                                                ()
                                            
                                            
                                    
                             
                            
                                3. Difficult People at Work
                                    
                                        What’s different about problems at work
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Conquer your own negative thinking
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Handle aggressive behaviour at work
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        When the difficult person is your boss
                                            
                                                ()
                                            
                                            
                                    
                                    
                                        Micromanagers
                                            
                                                ()
                                            
                                            
                                    
                             
                            
                     
                        
                                
                                    Ex_Files_Working_Difficult_People.zip
                                    
                                        (61 KB)