1. How to Identify and Understand Difficult People
Is it you?
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Three levels of a difficult person
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Incompetence in more detail
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Aggressive and passive behaviours
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Control dramas
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2. Tactics and Techniques
The only two options
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The second option: Changing them
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Dealing with aggressive people
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Handling passive-aggressive people
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Negative people
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Procrastinators
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Understanding games players
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Games players: What can be done
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Selfish people
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Childish people
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People with bad habits
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3. Difficult People at Work
What’s different about problems at work
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Conquer your own negative thinking
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Handle aggressive behaviour at work
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When the difficult person is your boss
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Micromanagers
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Ex_Files_Working_Difficult_People.zip
(61 KB)