Introduction
Training for a civil workplace
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1. Civility Now
Defining civility: Scenario 1 and 2
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Civility is social
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Microaggressions in action: Scenario
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Incivility in action
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2. For Employees, Supervisors, and Managers
How communication works
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Building self-awareness
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Active listening
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Positive vs. negative language
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Bystander vs. upstander
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Be an upstander for yourself: Scenario
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Be an upstander for others: Scenario
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Online civility
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3. Creating and Sustaining a Civil Work Environment
Your responsibilities
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Taking complaints and stepping in
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Coaching incivility: Scenario
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Ex_Files_Teaching_Civility_Workplace.zip
(50 KB)
Glossary_Teaching_Civility_in_Workplace.zip
(92 KB)