Introduction
Understanding performance metrics and measurement
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How to think about measurement
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1. Understanding Measurement
Evaluating the value chain
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Quantitative vs. qualitative measures
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Products vs. services measurement
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Creating your own measures
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Absolutes, ratios, trends, and variances
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Measurement tools
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2. Creating Your Product
R&D performance
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Product development performance
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3. Building and Delivering Your Product
Procurement performance
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Inbound logistics performance
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Manufacturing operations performance
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Outbound logistics performance
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Service delivery performance
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Quality performance
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4. Marketing and Selling Your Product
Marketing performance
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Sales performance
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Account management performance
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Pricing performance
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5. Supporting and Servicing Your Product
Customer support performance
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Service and repair performance
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6. Managing Company Infrastructure
Executive management performance
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Strategic planning performance
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Finance performance
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Legal performance
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Facilities performance
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IT performance
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HR performance
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7. Measuring Results
Building reports and dashboards
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Measurement processes and practices
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Conclusion
Steps to building measurment competency
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Glossary_Measuring_Team_Performance_2023.zip
(24 KB)