1. Top Ten Power Shortcuts
Finding a contact in seconds
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Viewing Outlook in multiple windows
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Taking a peek
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Flagging messages for the to-do list
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Reusing frequently used text with Quick Parts
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Creating items with drag and drop
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Adding people to Favorites
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Color-coding important messages
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Viewing the schedule for an entire group
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Entering natural-language dates
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2. Organizing Your Inbox
Viewing your inbox your way
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Using Conversation view
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Managing your inbox
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Working with folders and subfolders
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Making use of favorites
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Deleting old messages
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Staying organized with shortcut keys
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3. Managing Incoming Messages
Speed-reading your email
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Changing the Mark as Read setting
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Using Quick Steps
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Assigning categories
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Automating rules for incoming messages
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Replying automatically with a specific message
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Dealing with junk mail
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Finding an email
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Using search folders
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4. Creating Emails and Replying to Them
Shortcut keys for sending emails
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Using your address books
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Setting your default address book
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Using Bcc--or not
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Quickly attaching files
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Skipping attachments altogether
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Setting up multiple signatures
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Making great use of your Drafts folder
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Adding hyperlinks to an email
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Delaying an email in the Outbox
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5. Creating Special-Use Emails
Sharing your calendar via email
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Three ways to create eye-catching emails
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Flagging a message for the recipient
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Inserting a screenshot
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Sending business cards and contacts via email
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Sending a text message (SMS) from Outlook
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Conducting a vote via email
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6. Staying on Task
Displaying the To Do bar
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Seven ways to create a new task
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Five ways to view your tasks
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Changing task due dates and start dates
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Customizing your Tasks folder
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Setting task reminders
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7. Tips for Calendars, Meetings, and Appointments
Five ways to reschedule appointments and meetings
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Entering appointment details
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Creating recurring appointments
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Cloning appointments
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Changing the time scale
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Showing two time zones
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Setting the time zone of an appointment
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Reserving calendar time for tasks
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Finding an appointment quickly
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Using the Calendar with shortcut keys
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Displaying a custom range with the Date Navigator
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8. Working with Contacts
Connecting to your social media accounts
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Linking your contacts
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Adding a photo to a contact
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Tracking birthdays and other details
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Getting directions to a contact address
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Sharing contacts
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Making personal contacts private
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Customizing a business card's appearance
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View or add contact info
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Two ways to create a contact group
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Viewing contacts
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Adding a column to a Contact view
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Merging your contacts using Microsoft Word
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9. Miscellaneous Tips and Tricks
Using Outlook Today
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Setting an out-of-office message
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Working offline
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Customizing the Navigation pane
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Customizing the Quick Access Toolbar
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