Introduction
The meaning of employee relations
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1. Rights and Protections at Work
A short history of employee relations and representation
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Fairness and inclusion at work
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Employment law and legislation
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2. Employee Representation, Disputes, and Negotiation
Collective bargaining and action
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Collaboration and negotiation
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Workplace arbitration and dispute resolution
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3. Employee Voice and the Psychological Contract
The psychological contract
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Engagement and formal representation
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Employee voice and influence
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4. Essential Skills and Competencies in Employee Relations
Working with employee and union representatives
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Conflict management skills
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Conduct and discipline protocols
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Conclusion
The future of employee relations
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